Tickets FAQ

TABLE OF CONTENTS

• What is your COVID Policy?
• What ages are the productions suitable for?
• What time do the doors open?
• What time should I arrive?
• Who needs a ticket?
• Can tickets be purchased at the STP building and why are there additional fees?
• What about group rates?
• What payment methods can I use to purchase tickets?
• What Special Needs Accommodations  (e.g. wheelchairs, hearing/sight impairment, etc.) are available?
• Is my ticket refundable?
• What happens if there is inclement weather and a performance is canceled?
• Do I need to bring my printed ticket to the event?
• What can/can't I bring to the event?
• What about concessions?
• Where can I contact the organizer with any questions?

What is your COVID Policy?

We recognize the possibility of varied perspectives patrons might have when responding to the COVID-19 pandemic. At STP, we are excited to open our doors to all. Please come as you are comfortable. Masks are optional.

What ages are the productions suitable for?

While all of our plays are generally suitable for any age, and you never have to worry about content or language, some productions may have scenes to which your child may be sensitive. (For example, a crucifixion scene.) Please read the play description by clicking on the production title on the main ticket page. If you have any questions, please feel free to contact the Box Office at tickets@stp.life.

What time do the doors open?

Currently, doors will open a half-hour before the performance time.   (6:30 pm for 7 pm shows and  1:30 pm for 2 pm shows)

Please be sure to check the production information, or your tickets, for any changes in time.

What time should I arrive?

The show will begin PROMPTLY  at 7:00 pm or 2:00  pm.  Late arrivers will have to wait to be seated by ushers during a break in the action.

We recommend that you arrive in plenty of time to find parking and to reach your seat before the production begins. When our shows are sold out, overflow parking is available in the Medical Office parking lot behind Aversboro Coffee.

Who needs a ticket?

Due to fire codes and safety issues, ALL guests ages 2 and above must have their own ticket and occupy their own seat.

No more than the permitted number of guests should fill a row. For example: If there are 10 chairs then 10 guests may occupy that row. The only exception would be children under 2 who are not required to have their own seat and will sit on a parent's lap. Please kindly observe this policy for your saftey and the safety of those around you. Thank you 

Can tickets be purchased at the STP building and why are there additional fees?

All ticket sales are online but may be purchased at the Box Office, once the doors have opened for the event. 

We do encourage guests to purchase/reserve their tickets online, if possible.

All ticket sales (including cash sales) are subject to Ticketor fees and NC State Sales tax. Spiritual Twist Productions does not upcharge fees to make a profit. 

What about group rates?

The following discounts are provided for Groups on Group Night:

• 50% off 8+ Tickets on Group Night (Wednesday) Shows

The following discounts are provided for Groups on Standard Night:

• 10% off 10+ Tickets on Other Nights (Thursday - Saturday)
• 20% off 20+ Tickets on Other Nights (Thursday - Saturday)
• 30% off 30+ Tickets on Other Nights (Thursday - Saturday)
• 40% off 40+ Tickets on Other Nights (Thursday - Saturday)
• 50% off 50+ Tickets on Other Nights (Thursday - Saturday)

Please visit https://www.spiritualtwist.com/tickets and follow the link to "Register Your Group Here!" which will request a discount code for your group.

Please note that you cannot use more than one discount code per invoice. If you enter a volunteer discount code, you will not receive the group discount.

Please email the Box Office for more information at tickets@stp.life. 

What payment methods can I use to purchase tickets?

Spiritual Twist Productions uses Wix Payments and Paypal as our merchant account service providers. You do not need to have a personal PAYPAL account to purchase your tickets. Choose which option best works for you and proceed in completing the checkout process.  

Please note: If you have a question or concern about your purchase, please contact us at tickets@stp.life BEFORE contacting PayPal or Wix.

What Special Needs Accommodations  (e.g. wheelchairs, hearing/sight impairment, etc.) are available?

Wheelchair-accessible seating is now available and designated online. Please note that we will not be able to accommodate wheelchairs except in the designated locations.  It is advised that you reserve your seating early to ensure you will be able to sit together with your party.

If you have a different need that will require special accommodations, please contact us at tickets@stp.life BEFORE you purchase your tickets.

Is my ticket refundable?

Please contact us at tickets@stp.life if you require a refund or change in ticket. 

What happens if there is inclement weather and a performance is canceled?

We value the safety of our guests, cast, and staff. While we rarely cancel a performance due to inclement weather, in the event that a show is canceled, we will make every effort to inform all ticketed customers via email as soon as possible. If you are not sure whether an event is canceled, please check your email before arriving at the venue. 

 In the case of inclement weather, refunds will be awarded ONLY if the show is canceled. Refunds will be issued to the payment method used within 48 hours. Once the refund has been issued, the credit should appear in your account or on your credit card statement within 5 business days.

Do I need to bring my printed ticket to the event?

Yes.  Tickets contain your seating information and will be scanned at the door.  Electronic devices with your printable tickets may be accepted. You must be able to show the ticket on your device in order to gain admittance. Email confirmations will not be accepted as proof of your ticket.

What can/can't I bring to the event?

No outside food/drink may be brought into the building.  

No photography, video, or audio recording of any kind is permitted as it is a violation of copyright laws. 

The air conditioning is kept at 68 degrees for performances to keep both guests and actors cool throughout the evening. We recommend that guests bring a sweater or jacket with them in case they find the temperature cool. 

Small, backless booster seats may be brought for small children to use.

What about concessions?

Concessions will be available under the portico during intermission. Please consume your purchases before re-entering the auditorium.

Please do not bring outside food or drink into the auditorium. We ask that you please finish it before entering the building.

Where can I contact the organizer with any questions?

Most of your questions can be answered by looking through the various tabs on this site as well as this FAQ section. However, if you are unable to find the answer to your specific question please direct your inquiry to tickets@stp.life.